Nationwide customers locked out of online and app banking
- Nationwide customers have been struggling to log-in since Tuesday
- Building Society says it is 'working to resume service as quickly as possible'
- Hundreds of customers are complaining to the mutual on TwitterÂ
Nationwide Building Society is the latest major financial firm to suffer IT problems with customers struggling to log-in online and via its app since Monday.
On the Nationwide website is a holding message that states: 'Your Internet Bank is not available right now. We are working to resume service as quickly as possible.'
Meanwhile hundreds of customers are venting their frustration on social media platform Twitter, where the official Nationwide account stating: 'our Internet Bank & Banking App services are experiencing intermittent issues.'
IT struggles: It's not the first time Nationwide has suffered a glitch with its website and app
The problem does not appear to be hitting card payments or cash withdrawals at ATMs. However, many are now used to banking online, as customers are pushed away from branches for the 'convenience.'
Britain's biggest mutual - whose motto is 'on your side' - paid its boss Joe Garner £3.4million last year despite profits falling.
Many have been left frustrated by not being able to check their accounts on computers or smartphone:Â
So into the 3rd day of internet banking not working correctly with @AskNationwide utter shambolic,, some questions need to be answered !!
â€" Paul Wright (@wrightpd) 5 July 2017
@AskNationwide what's occurring with the app? I've had trouble logging in since yesterday evening, and it's even worse today? #banking
â€" Karen Goodman (@KarenAGoodman) 5 July 2017
@AskNationwide your app is down regularly now and its becoming more of an issue. 'sorry for any inconvenience' isn't good enough I'm afraid
â€" Tom (@thomassmithuk) 5 July 2017
@AskNationwide Disappointed to find the Internet banking app not working for the 2nd time in 3 days.
â€" Richard Matthews (@richardm4uk) 5 July 2017
Earlier in the year, Lloyds, Halifax, RBS and NatWest customers were locked out of accounts as its systems had a meltdown before Bank Holiday payday - causing many to panic that their cash had vanished.Â
In the last few years, Nationwide has also suffered from embarrassing glitches, including in April 2013 and June 2015.
A Nationwide spokesman said: 'Due to an intermittent performance issue affecting our Internet Bank and Banking App, some customers have experienced a slower and delayed service.Â
'We want to reassure our customers this issue relates to a technical fault rather than a malicious incident.Â
'As a result, we're currently undertaking maintenance to restore normal service as soon as possible.Â
'Customers will be unable to access Internet Banking and the Banking App while this work is being undertaken.Â
'All other services remain unaffected. Customer service remains our top priority. We thank customers for their patience and apologise for any problems caused.'Â
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